FREQUENTLY ASKED QUESTIONS

Why should l use Kajo Tickets for my events?

We save you the cost and time of going to public areas to sell or buy tickets, as you can do it from your home and at any time. It is an easy  way to share your events, sell tickets to your events or buy tickets to events.

How do I get started?

Get to CREATE EVENT Page and fill in Your event.

How can l buy tickets?

You can search through all upcoming events or Event lists, or type in the name of the event in the search bar on the homepage. Click on the event and it will lead you to the ticket section where entry price to the event will be stated. If the event has multiple dates, select the date of interest, price, fill your name and proceed to buy your ticket.

How can l sell tickets?

You may Go to CREATE EVENT Page and fill in Your event in the form.

When do you get paid for sales made from event?

Kajo Tickets makes a payout of ticket sales to the event organiser 24 hours after completion of event, if the event takes place during a weekday.  If the event takes place during a weekend, a payout is made on the first working day.

How can l promote my event?

Send An Email to admin@kajotickets.com.ng.

I want my event to permanently be on the first page. How can I achieve this? 

If you want your event to gain more visibility, promoting it will help you achieve this. By promoting your event, it will permanently be placed on the first page either for week or a month. How the event is permanently on the first page depends on what you pay for. To promote your event  Send An Email to admin@kajotickets.com.ng.

Do we offer extra services?

Offline ticket sales at venue, contact us for that.

How will I receive my ticket?

Tickets will be mailed to Your Email Account, and you can also see your tickets when u login through My Account Page.

Your payment needs to go through before a ticket can be Emailed/ downloaded.

My payment went through but I cannot access my ticket. What now?

If your payment went through and you cannot find your payment reference, send a mail to admin@kajotickets.com.ng

I have an e-ticket which l have printed out, will it be accepted for entry into the event?

Yes, both the electronic ticket and the standard ticket are valid for entry.

Make sure you keep it in a safe place and that all information on the ticket can be easily accessed—a ticket where the information cannot be read is not valid.

What happens if my event is cancelled?

If the event you have paid for is cancelled and not rescheduled, do not worry we will refund your money!

We will also give updates on the latest information regarding the events and guide you on the refund process. However, this may take some time because of administrative processes and confirmation of ticketing. It is also very important to have a proof of your online ticket. If you have changed your mail or your phone number, please notify us as soon as possible.

How can l confirm my purchase after payment?

We refer to the term “complete transaction” when we receive the equivalent money in our account for the ticket you have ordered for. All completed purchases will automatically generate unique tickets which can be downloaded on the website furthermore a receipt of the completed purchase is sent to your email.  If you cannot download a ticket when you make a purchase, then your order did not go through. Bank Payments can sometimes take some hours before going through alternatively you did not complete the payment process.

 Are my card details safe with you?

Yes, we use ‘Secure Socket Layer’ (SSL) technology to encrypt your payment card to ensure your details are safe.

If the FAQs did not answer any of my queries, how do l contact you?

If all the frequently asked questions above did not answer your questions, please get in touch with us through mail on admin@kajotickets.com.ng

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